Privacy Policy

1. Introduction

Trips with Ease SL ("we", "us", "our") operates the website tripswithease.com and its language subdomains. We are committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR"), Spain's Organic Law 3/2018 on Data Protection and Digital Rights (LOPDGDD), and all applicable data protection laws.

We act as an online marketplace and intermediary connecting customers with independent tour suppliers in the Balearic Islands. We do not operate or deliver the tours ourselves. This policy explains how we collect, use, and protect your personal data when you use our platform.

2. Data We Collect

We collect the following categories of personal data:

2.1 Data You Provide

• Booking inquiries: Name, email address, phone number, preferred dates, number of participants, and any special requests
• Contact form: Name, email address, subject, and message content
• Payment data: When you make a payment, your payment details are processed directly by our payment providers (Stripe, PayPal). We do not store your full credit card numbers

2.2 Data Collected Automatically

• Usage data: Pages visited, time on site, referring URL, device type, browser type
• Technical data: IP address, language preference, cookie identifiers
• Analytics data: Aggregated usage statistics via Google Analytics (if enabled)

3. How We Use Your Data

We process your personal data for the following purposes:

4. Data Sharing

Tour suppliers: When you make a booking inquiry, we share the relevant details with the tour supplier. Payment processors: Stripe and/or PayPal process your payment securely. Analytics providers: Google Analytics with anonymized IP. Hosting provider: Our web hosting provider processes data under a data processing agreement. We do not sell your personal data to third parties.

5. International Transfers

Your data is primarily processed within the European Economic Area (EEA). Where data is transferred outside the EEA, such transfers are protected by Standard Contractual Clauses or adequacy decisions approved by the European Commission.

6. Data Retention

• Booking data: Retained for 5 years after the tour date for legal and accounting purposes
• Contact messages: Retained for 2 years after the last communication
• Analytics data: Retained for 14 months (Google Analytics default)
• Cookie data: See our Cookie Policy

7. Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of access — obtain a copy of your personal data
• Right to rectification — correct inaccurate data
• Right to erasure — request deletion of your data
• Right to restriction — restrict processing in certain cases
• Right to data portability — receive your data in a portable format
• Right to object — object to processing based on legitimate interest
• Right to withdraw consent — withdraw consent at any time

To exercise any of these rights, contact us at contact@tripswithease.com. We will respond within 30 days.

8. Security

We implement appropriate technical and organizational security measures, including HTTPS encryption, secure password storage, access controls, and regular security reviews to protect your personal data.

9. Children's Privacy

Our services are not directed at individuals under 16 years of age. We do not knowingly collect personal data from children.

10. Supervisory Authority

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos, AEPD) at www.aepd.es.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

12. Contact Us

For any privacy-related questions or to exercise your rights: